These Terms of Service ("Terms") govern access to and use of Countbase (the "Service"), provided by Raccoon Inventions, LLC, an Arizona limited liability company ("Raccoon Inventions," "we," "us," or "our"). By creating an account or using the Service, you ("Customer," "you") agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Countbase is a software-as-a-service platform that gives IT teams a centralized dashboard for tracking hardware inventory, assignments, and asset lifecycle, replacing manual spreadsheets with a single source of truth. We may add, change, suspend, or remove features at any time, with or without notice, and are not liable for any resulting impact on your use of the Service.
2. Eligibility
You must be at least 18 years old to use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to that organization.
3. Accounts
You must provide accurate registration information and are responsible for all activity under your account, including activity by anyone you grant access to. You must notify us promptly of any unauthorized use of your account. We are not liable for any loss arising from your failure to safeguard your login credentials.
4. Subscription, Billing, and Payment
Paid plans are billed on a subscription basis (monthly or annually, as selected at signup). Payments are processed by Stripe, Inc.; Raccoon Inventions does not directly collect or store your payment card details. By subscribing, you authorize Stripe to charge your chosen payment method on a recurring basis until you cancel.
Fees are non-refundable except as required by law or as expressly stated at the time of purchase. We may change subscription pricing with at least 30 days' notice before it applies to your next billing cycle. Failure to pay when due may result in suspension or termination of your access without further notice.
5. Intellectual Property
Raccoon Inventions owns all right, title, and interest in and to the Service, including the Countbase name, software, design, documentation, and underlying code (the "Countbase IP"). These Terms do not grant you any ownership rights in the Countbase IP — only a limited, non-exclusive, non-transferable, revocable right to use the Service as permitted by your subscription plan. All rights not expressly granted are reserved by Raccoon Inventions.
As between you and Raccoon Inventions, you retain ownership of the data you upload to the Service, including your inventory records, asset details, and related content ("Customer Data"). You grant Raccoon Inventions a limited, worldwide, royalty-free license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service.
If you submit feedback, ideas, or suggestions about the Service, you grant Raccoon Inventions a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate that feedback into the Service without any obligation or compensation to you.
6. Acceptable Use
You agree not to: reverse-engineer, decompile, or attempt to extract the source code of the Service except as permitted by law; use the Service to store or transmit unlawful, infringing, or malicious content; interfere with or disrupt the integrity, security, or performance of the Service; attempt to gain unauthorized access to the Service or its related systems; or resell, sublicense, or provide the Service to third parties outside your organization without our written consent.
7. Beta Features; No Service Level Commitment
We may make experimental or beta features available and label them as such. Beta features are provided "as is," without warranty, and may be changed, limited, or discontinued at any time without liability. Unless you have a separate written agreement with Raccoon Inventions specifying uptime or support commitments, the Service is provided without any guaranteed service level.
8. Third-Party Services
The Service integrates with or relies on third-party services, including Stripe for payment processing and third-party infrastructure providers for hosting. We are not responsible for the acts, omissions, availability, or practices of any third-party service, and your use of any third-party service is governed by that provider's own terms and policies.
9. Confidentiality
Each party agrees to protect the other's non-public business information shared in connection with the Service using at least the same degree of care it uses to protect its own confidential information, and not to disclose it to third parties except as needed to perform under these Terms or as required by law.
10. Termination
You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and no refund will be issued for the unused portion of that period. We may suspend or terminate your access immediately, with or without notice, if you materially breach these Terms, fail to pay amounts due, or if we reasonably believe your use poses a security or legal risk to the Service, other users, or Raccoon Inventions. Upon termination, your right to use the Service ends immediately; sections of these Terms that by their nature should survive termination will survive, including Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution.
11. Data Export and Retention After Termination
For 30 days following termination of your account, you may request an export of your Customer Data in a standard format by contacting us. After that period, we may delete Customer Data from our active systems and backups, except where retention is required for legal, tax, or compliance purposes.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT ANY DATA LOSS WILL NOT OCCUR. YOU USE THE SERVICE AT YOUR OWN RISK, AND YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF ANY CUSTOMER DATA YOU CONSIDER CRITICAL.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RACCOON INVENTIONS AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, REVENUE, PROFITS, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14. Indemnification
You agree to defend, indemnify, and hold harmless Raccoon Inventions, its owners, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) Customer Data you upload to the Service; or (c) your violation of any third party's rights.
15. Force Majeure
Raccoon Inventions will not be liable for any delay or failure to perform its obligations resulting from causes beyond its reasonable control, including natural disasters, acts of war or terrorism, labor disputes, internet or utility failures, third-party service outages (including hosting or payment providers), or governmental action.
16. Export Compliance
You represent that you are not located in, and will not access the Service from, any country subject to a U.S. government embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties.
17. Dispute Resolution; Arbitration; Class Action Waiver
You and Raccoon Inventions agree to first attempt to resolve any dispute informally by contacting us at the email address below. If a dispute is not resolved within 30 days, it will be settled by binding arbitration administered under the rules of a mutually agreed arbitration provider, conducted in Arizona, rather than in court, except that either party may bring an individual action in small claims court where permitted.
YOU AND RACCOON INVENTIONS EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Any arbitration will be conducted on an individual basis only.
18. Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.
19. Entire Agreement; Severability; No Waiver
These Terms constitute the entire agreement between you and Raccoon Inventions regarding the Service and supersede any prior agreements. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of our right to do so later.
20. Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws principles. Subject to Section 17 (Dispute Resolution), any action not subject to arbitration will be brought exclusively in the state or federal courts located in Arizona, and you consent to jurisdiction there.
21. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (such as by email or an in-product notice) before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
22. Notices
We may provide notices to you via email, an in-product message, or by posting on the Service. Notices to us should be sent to RaccoonInventionsLLC@outlook.com, or by mail to the address on file for Raccoon Inventions, LLC with the Arizona Corporation Commission (arizonabusinesscenter.azcc.gov).
23. Contact
Questions about these Terms can be sent to RaccoonInventionsLLC@outlook.com.
This Privacy Policy explains how Raccoon Inventions, LLC ("Raccoon Inventions," "we," "us") collects, uses, and shares information in connection with Countbase (the "Service").
1. Information We Collect
Account information: name, email address, company name, and password (stored as a salted hash) when you sign up.
Customer Data: the IT inventory records, asset details, assignment history, and related content you or your team upload to the Service. This may include names and email addresses of individuals within your organization to whom assets are assigned.
Payment information: subscription payments are processed by Stripe, Inc. We receive confirmation of payment and limited billing details (such as the last 4 digits of a card and billing address) — we do not receive or store full card numbers.
Usage data: log data such as IP address, browser type, pages visited, and timestamps, collected automatically to operate and improve the Service.
2. How We Use Information
We use the information above to: provide, maintain, and improve the Service; process payments and manage subscriptions; communicate with you about your account, updates, or support requests; detect, prevent, and address technical issues, fraud, or abuse; enforce our Terms of Service; and comply with legal obligations.
3. How We Share Information
We do not sell your personal information, and we do not sell personal information as that term is defined under the California Consumer Privacy Act (CCPA/CPRA). We share information only with:
Service providers who process data on our behalf, such as Stripe (payments) and our cloud hosting provider, under agreements that restrict their use of the data to providing services to us.
Legal or safety reasons, if required to comply with a valid legal process or to protect the rights, property, or safety of Raccoon Inventions, our customers, or others.
A successor entity, in the event of a merger, acquisition, or sale of assets, subject to the acquiring party honoring the commitments in this Policy.
4. Our Role as a Data Processor for Customer Data
Where Customer Data includes personal information about individuals within your organization (for example, the name or email of an employee an asset is assigned to), we act as a data processor / service provider on your behalf, and you act as the controller / business responsible for that data. You are responsible for having a lawful basis to upload that information and for responding to requests from your own personnel about their data; we will support you in fulfilling those requests. Business customers subject to GDPR or similar frameworks may request a Data Processing Addendum by contacting us.
5. Sensitive Information
Countbase is designed for IT asset tracking and is not intended to collect sensitive personal information such as Social Security numbers, financial account numbers, health information, or biometric data. Please do not upload sensitive personal information into the Service beyond what is necessary for standard inventory and assignment tracking (such as name, email, and device details).
6. International Data Transfers
The Service is hosted and operated in the United States. If you access the Service from outside the United States, you understand and consent to the transfer, storage, and processing of your information in the United States, which may have different data protection laws than your home jurisdiction.
7. Data Retention
We retain account information and Customer Data for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data as described in Section 10.
8. Security
We use reasonable technical and organizational measures — including encryption in transit, access controls, and hosting with reputable infrastructure providers — to protect information against unauthorized access, loss, or misuse. No system is completely secure, and we cannot guarantee absolute security. In the event of a security incident affecting your personal information, we will notify affected customers without undue delay and consistent with applicable law.
9. Cookies and Similar Technologies
We use cookies and similar technologies to keep you logged in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling them may affect Service functionality. We do not currently respond to browser "Do Not Track" signals.
10. Your Rights and Choices
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us at the email address in Section 13.
California residents: under the CCPA/CPRA, you have the right to know what personal information we collect, request deletion, and request correction, and the right not to be discriminated against for exercising these rights. As stated above, we do not sell personal information.
EU/EEA and UK residents: you may have additional rights under the GDPR, including the right to lodge a complaint with a supervisory authority. We will honor applicable requests consistent with those laws.
11. Third-Party Links
The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.
12. Children's Privacy
Countbase is intended for business use and is not directed at individuals under 18. We do not knowingly collect personal information from children, and we will delete any such information if we become aware of it.
13. Contact Us
Questions about this Privacy Policy or your data can be sent to RaccoonInventionsLLC@outlook.com, or by mail to the address on file for Raccoon Inventions, LLC with the Arizona Corporation Commission (arizonabusinesscenter.azcc.gov).
14. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.
Countbase is built to keep your inventory data private, intact, and yours.
Your data is isolated. Every account's inventories live behind row-level security in the database itself — isolation is enforced by the database on every query, not just by the app. Signed-out visitors and other customers cannot read your data, and we re-verify this against the live service as part of every release.
Item photos. A photo you attach to an item is stored in a private file store alongside your account, never in the spreadsheet and never in a public location. The same database-level rules cover it: a photo can only be read by the account that uploaded it, and the app fetches one through a link that is generated on request and stops working shortly afterwards. Photos are re-encoded in your browser before upload, which is what removes the location data a phone camera attaches.
Encrypted in transit and at rest. All traffic uses HTTPS/TLS, with HSTS enabled. Data is encrypted at rest by our database provider.
We never see your card. Payments run entirely on Stripe Checkout and the Stripe customer portal. Card numbers go directly to Stripe — they never touch Countbase servers, and we store only your subscription status.
The AI connector works only with a key you create. Connecting Claude or ChatGPT uses a key from your account that you can revoke at any time. With it, your assistant can search, read, add, update, and delete items across your account’s inventories — treat the key like a password and share it only with people you trust to edit. If your subscription lapses your account drops to the free plan and the connector keeps working against that plan's allowance; it stops responding altogether — reads included — only while an account is suspended, and even then you can still sign in here to view and export everything. It works with these assistants via the open MCP standard; Countbase is not affiliated with or endorsed by their makers.
Hardened by default. Strict browser security headers (frame-embedding denied, MIME sniffing disabled, restrictive permissions policy), rate-limited endpoints, signature-verified payment webhooks, and a build pipeline where every release is hash-verified and gated by an automated test suite before it goes live.
Run on infrastructure you already trust. Countbase is built on Stripe (payments), Supabase (database & authentication), Cloudflare (hosting & edge security), and Resend (email) — providers that each maintain their own independent security audits. Sign-in is handled by Google or Microsoft; we never see or store your password.
Found something? If you believe you've found a security issue, tell us through the in-app Help → Contact support form (or the support address in the app footer) and put "SECURITY" in the subject. We read these first and will respond as fast as we can. Please don't access data that isn't yours while testing.
Questions about security or privacy? We're a small company and you'll get a real answer from the person who built it — use the support form any time.